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E-CommerceBaby & KidsLebanonWebsite Chat

Mamas & Papas x Assistli
AI Shopping Assistant for Parents

Industry: E-commerce / Baby & Kids
Channel: Website chat
Solution: Custom-trained Assistli AI agent (24/7)
Market: Lebanon
Results since launch
92%
Of conversations fully handled by the AI
34%
Of conversations outside working hours
24/7
Expert product guidance for parents
The Challenge

Parents ask a lot before they buy.

Strollers, car seats and chairs depend on the baby's age, weight and height. Parents want the right fit, the right colour and to know which branch has it, before they commit.

Handled End-to-End
Recommends products by the baby's age, weight and height
Answers colour and branch availability questions
Tracks orders on the spot
Creates discounts when a parent hesitates
Hands special cases to the store team with a summary
Nine in ten conversations needed no human at all.Parents get expert guidance at any hour. The team handles only what matters.
Key Takeaways
Assistli's AI agent on the Mamas & Papas website guides parents from first question to purchase, at any hour.
92% of conversations are fully handled by the AI, matching parents to the right product by their baby's age, weight and height.
The same agent tracks orders, creates discounts and passes special cases to the team, with a third of conversations happening outside working hours.

Ready to give your shoppers expert help 24/7?

We build a custom AI agent for your store, live in days, not months.

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