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Marketplace E-Commerce Lebanon WhatsApp-First

SuperDokan x Assistli
WhatsApp AI Sales & Support

Industry: E-commerce / Retail Channel: WhatsApp Solution: Custom-trained Assistli AI (24/7)
Last 30 Days — Key Results
$91,747
Sales influenced by AI
2,222
Orders from AI-assisted chats
16,493
Total chats started
13%
Chat-to-sale conversion rate
$41.29
Average order value (AOV)
18,753
Total AI replies sent

* The 13% chat-to-sale rate includes high-volume WhatsApp marketing campaigns.

Tool Usage & Operational Impact
778
Knowledge Search
Product questions, availability checks, pricing and variations — answered instantly at scale.
461
Forward Requests
~99% exchange or support requests — automatically identified, routed, and fulfilled.
264
Order Lookup
24/7 order tracking and post-purchase support without any human involvement.
48
Discount Creation
AI-generated discounts encouraged hesitant customers to convert at critical decision points.
Peak-Days Performance (Feb 2–3)
🔥 Best Day
$3,590
Sales (AI-influenced)
58
Total Orders
145
Chats Started
40%
Conversion Rate
$61.90
Avg Order Value
863
Total AI Replies
Key Takeaways
Assistli managed thousands of conversations without human intervention, generating tens of thousands of dollars in revenue — fully autonomously.
The AI agent fully replaced first-line WhatsApp support, handling product queries, exchanges, order tracking, and discount creation end-to-end.
It scaled effortlessly during high-volume marketing campaigns and maintained strong conversion and revenue impact even at peak load.

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