Knowledge Base

Train Assistli from your FAQs, docs, product pages, and past chats. It keeps learning automatically—no constant manual updates needed.

Knowledge base

Data & insights

See revenue influenced by WhatsApp, top flows, conversion lift, and FAQs that need fixing so you can iterate quickly.

Data & insights

Sales tracking

Track orders and revenue driven by Assistli. Attribute chat-assisted sales and measure true ROI on WhatsApp.

Sales tracking

Chat instructions

Set tone, rules, and escalation paths. Create seasonal scripts or product-specific guidance that the AI follows instantly.

Chat instructions

Corrections

Nudge the AI with quick fixes. Assistli learns from every correction to improve tone, accuracy and recommendations.

Corrections

Lead generation

Capture leads from ads and popups into WhatsApp. Qualify with AI, tag in CRM, and trigger automated follow-ups.

Lead generation

Support ticket

Turn any conversation into a structured ticket. Auto-collect details, route to the right teammate, and keep customers updated.

Support ticket

Post-purchase

Track delivery, handle returns/exchanges, and collect reviews—inside WhatsApp. Happier customers, fewer tickets.

Post purchase

Customization

Define tone, languages, product rules, and escalation paths. Run seasonal scripts and campaign-specific logic with one click.

Customization

24/7 — 95+ languages

Assistli speaks your customers’ language and never sleeps. Serve globally with native-sounding replies.

Languages
FAQ

Your WhatsApp AI, explained

Find answers to common questions about our AI-powered WhatsApp assistant for e-commerce. Learn how automation, product data, and instant support can help your store grow.

How does the WhatsApp assistant work?

Our AI connects to your store’s catalog and policies, enabling it to answer customer questions about products, stock, delivery, and returns directly on WhatsApp. It automates responses 24/7 and forwards complex queries to a human when needed.

What platforms are supported?

We support major e-commerce platforms like Shopify and WooCommerce. Integration is quick and seamless, allowing you to start automating WhatsApp support without technical hassle.

Can customers place orders via WhatsApp?

Yes, customers can browse products, check availability, and complete orders directly through WhatsApp. The AI guides them through the process, making shopping fast and convenient.

What happens with complex questions?

If the AI cannot answer a question, it automatically forwards the conversation to a human agent. This ensures customers always get accurate support, even for unique or detailed inquiries.

How is my product data kept secure?

We use secure connections to sync your product catalog and policies. Data is encrypted and only used to power your WhatsApp assistant—never shared with third parties.

What are the subscription options?

Choose from flexible monthly plans based on your reply volume. Each plan includes setup, ongoing support, and monthly reports on conversations, FAQs answered, and orders assisted.

Ready to never lose a customer again?

Turn WhatsApp into 24/7 Sales Agent
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